FAQ

Frequently Asked Questions:

How long does shipping take?
This varies from item to item, for most items we say allow between 2-4 weeks. However, most items will arrive with us before the 4 weeks. If you require your item urgently, please contact us and we can discuss stock levels of that item.

 

How much is shipping?

UK Shipping is free for orders over £40, for orders below this amount shipping is  £3.55. If more shipping is paid than required, we will refund you on fulfilment of your order.

 

Who do you use for shipping?
We currently use royal mail tracked 48hr , if however, you have a preferred courier that you would rather we use please contact us and we would be happy to check rates

 

Do you accept returns/exchanges?
Unfortunately, embroidered/personalised products cannot be returned or exchanged unless faulty. Please ensure you check your order thoroughly before checkout. Items without embroidery/ personalisation can be returned within 7 days or can be exchanged within 14 days. Please note, you are responsible for all return/shipping costs and all items must be unworn and in the same condition as you received them in.

 

I am unsure on sizing, can you help?

We have done our best to place size guides on as many items as possible. If you are still unsure, please contact us and we would be happy to give a sizing guide of that item.

 

How do I order a custom embroidery outfit?
For custom embroidery please contact us with your chosen theme or design, and we would be happy to assist you further, and discuss outfit options in which to add your embroidery on to.


If we have not answered your question, please send us an email or contact us on social media and someone will get back to you as soon as possible!

Thank you for shopping with us.

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